Project Overview
As directed by CMS, the Network must provide technical assistance to project-participating dialysis facilities on establishing patient council support groups/ new patient adjustment groups; incorporating patient, family and caregiver participation into the Quality Assurance Performance Improvement (QAPI) Program and governing body of the facility; and with developing policy and procedures related to patient, family and caregiver participation in the patient’s care.
The goal of the project is to increase facility activities related to each of the three areas.
Network Project Lead:
Katy Chappelear, Patient Services Director
kchappelear@nw8.esrd.net
601-813-0752
Care Planning
Support Groups
Tools and Resources
- 2019 Patient & Family Engagement Requirements - Webinar recording - Slides
- Patient Engagement in Action Webinar
- Patient Engagement in Research Toolkit
- Blog - Why a Patient and Family Advisory Council Doesn't Make You Patient-Centered
National Coordinating Center (NCC) Patient Experience of Care (PEOC) Learning and Action Network (LAN) Calls
- January 23, 2019 - Anonymous Grievances - Event recording and CE information - Slides
- March 27, 2019 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Patient Experience - Event recording and CE Information - Slides