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ICH CHAPS

ICH CAHPS Quality Improvement Activity

Network 8 is required to implement a project based on the Spring 2016 ICH CAHPS results. The project is based on the ICH CAHPS component and question with the most negative responses. Network 8 facilities had the most negative responses in the treatment related component. Of the nine questions in the component, the question about receiving PD education from the facility staff and kidney doctor received the most negative responses.

Facility participation was determined by selecting the 20 facilities with the highest negative responses to the question. The project facilities began providing PD patient and staff education in February. Monthly, through September, one-eighth of the patients will be asked to complete the one question ICH CAHPS PD question to measure the improvement in PD education at the facility. The CMS goal of the project is to have at least a 5 % improvement. If you have questions about the ICH CAHPS project, please contact Katy Chappelear, Network 8 Patient Services Director to discuss (601-813-0752 or kchappelear@nw8.ersd.net).